Last updated 19 October 2026

Our guarantee: full terms

Here's exactly how each part works, who it covers and what we need from you. Business Essential, FPG&A and Executive all start with the setup. If anything here differs from your signed service agreement, the service agreement wins.

One word you'll see below: reconciled. It just means your books are up to date as of your last month end, with every bank and card account in them matched up and nothing left unexplained.

1. Live in 14 days (with the Finance & Growth Setup)

• Your part: within 14 days of joining, connect your books and answer your setup questions. Joining is the day your first payment goes through. If you haven't done both by then, this part of the guarantee no longer applies.
• Dashboard live within 14 days. The 14 days start on the later of: the day your books are up to date (every bank and card account reconciled to your last month end, with nothing left unexplained), and the day we have everything on the setup checklist (access to your books and answers to our questions).
• If it isn't live in time, we refund your setup fee in full. Paid for 12 months up front, with no setup fee? We refund one month's share of that payment instead. If we're late because we were waiting on something only you or your bookkeeper could give us, the clock pauses until we have it.
• Closed by the 5th business day (Accounting add-on only). Your month is closed when your profit and loss, balance sheet and dashboard for that month are complete and reconciled in your accounting software. This applies as long as you've sent us what we asked for by the deadline we agreed with you. If we're late, you don't pay the Accounting add-on fee for that month.

2. Right (with the Finance & Growth Setup)

• What we promise. Every number on your dashboard matches your reconciled books. We check figures before we put them in front of you. We don't keep your books unless you take the Bookkeeping add-on, so we don't guarantee the accuracy of entries made by you or your bookkeeper.
• A wrong number means a figure we reported that doesn't match your reconciled ledger or the documents you gave us, because of how we set things up or another error of ours. It doesn't include errors in your books made by you, your bookkeeper or other third parties, or figures you changed yourself. If you take the Bookkeeping add-on, entries we made count as ours.
• If we report a wrong number, we fix it within 2 business days of it being spotted, and you don't pay your package fee for that month (paid up front for a term, we refund that month's share of it).
• Tax penalties and interest (Accounting add-on only). If a mistake of ours in work we did under the Accounting add-on directly causes a penalty or interest from HMRC, we pay it. Send us the notice within 30 days of receiving it. This doesn't cover the tax itself, which you'd have owed anyway, or penalties caused by late or wrong information from you or your bookkeeper.
• This part runs for as long as you're a client.

3. Worth it (FPG&A Package and Executive Package)

• The promise. Within 90 days of your service starting, your reports identify, document and put a figure on savings and cash worth more than everything you've paid us in that time, including the setup fee.
• What counts. For example: costs you can cut, bills paid twice, money owed to you that can be collected, pricing changes, or cash that can be freed up. They count whether or not you choose to act on them. We don't promise that you will act on them, or what you will earn from them.
• If they don't, we refund every fee you've paid us in those 90 days, including the setup fee. Ask in writing within 14 days after the 90 days end.
• Paid up front for a term? What you've paid us in those 90 days counts as three months' share of your payment, plus any setup fee. If your reports don't find more than that, we refund everything you've paid us, the rest of the term included, and your package ends.
• To be fair to both sides, it applies when you've given us the access and information we asked for, on time, and paid your invoices when due. Catch-up work on old books and third-party software costs aren't included in the refund.