Last updated 16 September 2026

Complaints

If we've got something wrong, we want to hear about it, and we'll put it right as quickly as we can.

How to complain

• Email hello@profitsyst.com with your name, your business name, what went wrong and what you'd like us to do.
• We'll confirm we've received it within 2 business days.
• A founder will look into it and give you a full answer within 14 days. If it's going to take longer, we'll tell you why and when you'll hear from us.

If you're not happy with our answer

Tell us, and the other founder will review it independently and reply within a further 14 days.

If you're still not satisfied, you may be able to take your complaint to [professional body or ombudsman to be confirmed]. For complaints about how we handle your personal data, you can contact the Information Commissioner's Office at ico.org.uk.

Our guarantee

If your complaint is about something our guarantee covers, see the guarantee terms. You don't need to make a complaint to claim it.